Start in Admin > Settings > Get Paid. This page shows whether your payment account is connected, whether setup needs attention, and which optional bank debit methods you can manage for your business.
Manage payment capabilities in Naayya#
- Open Admin > Settings > Get Paid.
- Check the account banner. Connected means the account is ready to process payments; Incomplete or Error needs attention before you rely on online checkout.
- If Complete Onboarding appears, follow it and provide the information requested.
- Check Payment Methods for any bank debit option available in your region.
The payment options a customer sees can also depend on the purchase. Check an actual customer checkout before promising a specific method.
Enable SEPA Direct Debit (EU studios)#
If SEPA Direct Debit appears under Payment Methods, select Enable to request it. A pending status means it is not yet available at checkout.
Once active, use the selector on that row to choose Off, Memberships only, or All eligible purchases. The last option still depends on whether the particular checkout supports SEPA. Turning it off does not cancel an existing SEPA-funded membership renewal.
When sharing a class pack or membership, use your public Pricing page or an individual offer link. Review checkout as a customer to see whether SEPA appears for that offer.
Enable ACH Direct Debit (US studios)#
If ACH Direct Debit appears under Payment Methods, select Enable to request it. The row shows Pending while approval is outstanding and Active when the capability is ready. Complete any account information requested during setup.
Check the customer checkout for the offer you plan to share. An active capability on your account does not mean ACH will appear for every type of purchase.
Card payments and transfers#
The Get Paid banner is the first place to check whether your account can process card payments. If setup is incomplete, follow Complete Onboarding or the account notice.
Bank debit payments can remain pending after a customer submits checkout. Confirm the payment and purchase status before telling a customer that access is ready.
Review payout schedules and bank accounts#
Use the account management section in Get Paid to review or update the account details Stripe makes available to you. Some connected accounts also show Open your Stripe dashboard, where you can review payouts, balances, and tax forms. The exact controls depend on your account.
If you cannot find a payout or bank account setting in Naayya, check your Stripe account dashboard or contact support. Do not use an expected payout date as proof that a customer payment has completed.
Reconciling payouts#
Compare the payout and payment records in Stripe with the corresponding sales in Naayya. Refunds, disputes, and still-pending payments can make a payout differ from the day's sales total. See Annual summary for year-end reporting.
Keep data in sync#
After changing account information, return to Get Paid and refresh the page to check the latest status. If it still says Incomplete or Error, follow the account notice or Payment Troubleshooting.