Schedule and attendance#
How do I know who's coming to my class?
On the website, open your teacher Schedule and select the class's attendee count. In the Naayya app, open Profile > Business > Classes, select My Classes if shown, then select the class card. See View your schedule for details.
Can I see student contact information?
The attendee list shows student names. If you need contact information that is not shown, ask your business for help.
What if someone shows up without a booking?
Open the class's attendee list and select Add Walk-in, then follow the form. See Manage attendance.
How do I reset attendance or scan a customer's QR code?
Open the class's Students drawer from Schedule. Select Reset to set the class's attendance back to pending, or Scan QR to scan a customer's code.
How do I cancel a class I'm scheduled to teach?
Open the upcoming class's options. Choose Cancel on the website or Cancel Class in the app if the action is available. Read the policy and confirmation shown before submitting. The action may require a request or may be unavailable; ask your business if you cannot proceed.
Can I get someone to cover my class?
Open the class's options. Choose Reassign on the website or Assign Another Teacher in the app if the action is available. Follow the steps shown and check the result before assuming someone else is covering the class. Ask your business if the option is missing.
Payments#
How do I get paid?
Your business handles your pay. On the website, open Payments in your teacher area to see payslips it has dispatched. See View your payslips.
How is my pay calculated?
Your arrangement depends on the business you teach for. Ask your business how it calculates your pay.
When do payslips appear?
Payslips appear after your business dispatches them. Ask the business when to expect yours.
Profile and feedback#
Can students see my profile?
Your public teacher profile can show your name, photo, bio, and teaching style. Review it after making changes, especially if you teach for more than one business.
How do I see feedback from students?
On the website, open teacher Home and select View all beside recent feedback, or open Profile > All Feedbacks. In the app, open Profile > Business > Classes, select My Classes if shown, then select Feedback.
Can I respond to student feedback?
If you want to discuss feedback, contact your business.
Account access#
I can't access my teacher dashboard. What should I do?
Ask your business to check your teaching access and the account you use to sign in.
Can I teach at multiple businesses?
Yes, if each business has given you teaching access. Select the business on the website or under Profile > Business in the app before checking its classes. Website payslips also follow the selected business.
Privacy and your data#
Where do I find my own privacy and data settings?
From teacher Profile, choose Health Information for your optional disclosures, consent, and access log. Choose Account & Data for your account settings, data export, and account deletion. See Health information and consent for the health page.
Can I add my own health disclosures as a teacher?
Use teacher Profile > Health Information. Confirm the consent notice before adding anything; you can edit or remove your information and withdraw consent there.
Where can I review access to my health information?
The Health Information page includes a Recent access section showing who viewed your information and when. For a question about a particular entry, contact Naayya support.
Will I see my students' health information when I take attendance?
In the Students drawer, a health information button may appear beside a registered student. Select it only when you need the information to support the class. If nothing has been shared, the page will tell you, and access is recorded for the student.
How do I download a copy of my Naayya data?
From teacher Profile, choose Account & Data, then find Account Data Export and select Request export. Check the request status there; when it is ready, select Download. The export download expires after seven days, so request a new export when it expires.
Does the export include my teaching schedule, payslips, or payouts?
If you need teaching records or payslips, ask your business or contact support@naayya.com. Do not assume they are in the account export.
How do I delete my Naayya account?
From teacher Profile, choose Account & Data, then find Delete Account and follow the checks shown there. If deletion is blocked because you still have an active teacher profile, ask the business to unlink or deactivate it first.