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Plan Features

Understand why some features may be visible, gated, or unavailable for your business.

Plan Features lists the features included in the selected business's plan. Each listed feature has an Included badge. The page does not show separate states for business-level enablement or staff role access.

Use this page when you want to confirm what the selected business's plan includes.

Open plan features#

Select the business from the sidebar, then go to Admin > Settings > Plan Features.

What feature states mean#

Included and enabled#

Each feature shown in the list has an Included badge, which confirms that the selected plan includes it. A feature may also have a linked setting for its own configuration.

Included but not enabled#

Plan Features does not show a separate Included but not enabled state. If a listed feature is unavailable, check the linked setting or the access message in the product that uses it.

Not included#

When the selected plan has no premium features, the page shows No premium features. Non-global admins also see Upgrade to unlock additional capabilities and a View plans link to Admin > Settings > Billing.

Role limited#

Plan Features does not show a separate Role limited state. If someone cannot open a feature, check that product's access requirements.

Feature access vs staff access#

The Included badge confirms plan inclusion. It does not describe every access rule used by the product that provides the feature.

Related articles#

  • Roles & Permissions
  • Access Control
  • Using the Agent
  • Customer Segments
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