Website Integration Troubleshooting

Use these checks for the v2 schedule widget or lead form. If your site still uses the classic v1 embed, see Classic embed (v1) at the end of this article.

Confirm that you pasted the complete snippet: the module script line and the matching <naayya-schedule> or <naayya-lead-form> element.
Check that the schedule's business-id matches the value in its generated snippet. For a lead form, check that embed-key is the issued public key for the business.
Put the code in an HTML, Custom HTML, Code, or Embed HTML block. A rich-text block may display the tags as text instead of loading them.
Confirm that the script URL in the snippet is the current v2 URL: https://naayya.com/plugin/v2/loader.js for the schedule, or https://naayya.com/plugin/v2/naayya-lead-form.js for the lead form.
The current Admin → Settings → Website Integration page provides Schedule setup only. It does not provide a Lead form control or a lead-form snippet. Use the lead-form checks here only if you already have an issued embed key. If you need a key, contact support@naayya.com to ask whether lead-form setup is available for your business.

Colours or fonts do not match#

For the schedule, return to Admin → Settings → Website Integration and use Customize → Style to set the colours, typography, spacing, and button shape.
Select Preview in both Desktop and Mobile layouts before copying the code again with Get Code.
For a manually edited form, check its theme value: light, dark, or auto.

Filters show the wrong classes (schedule)#

Check the attribute spelling: locations, teachers, and categories are plural.
Use the location and teacher values from the generated code. Category values must match the category names in your class settings.
If customers should choose filters themselves, remove the matching pre-filter attribute and do not add hide-filters.
If you want to control the choices from the Website Integration page, use its Options and Pre-filters controls, then copy the updated code.

Lead form problems#

Check that the form has an issued embed-key and that the email field is filled in. A business name or slug cannot be used for lead submissions.
The visitor must select the consent checkbox before submitting.
If the form says This form is not enabled for this website, contact support@naayya.com with the page address and ask whether that origin can be used with the key.
If it says Too many submissions, wait a little while and try again.
If it says Network error, check the visitor's connection and try again.

Platform notes#

WordPress: use a Custom HTML block, not the visual editor.
Squarespace: use a Code block.
Wix: use an Embed HTML element.
GoDaddy and other builders: use an HTML or embed section that accepts custom elements.

Performance#

The v2 script is marked async, so it can load without blocking the rest of the page. Keep the script line with the element it loads, and avoid pasting the same snippet repeatedly into a single page.

Still stuck#

Test the page in a private or incognito window and in another browser.
Check the browser's developer console for a loading error.
Send Naayya support the page address, the site builder you use, and the message shown on the page. Do not send private customer details.

Classic embed (v1)#

The older iframe and data-naayya-calendar embed is kept for compatibility, but new setup and current improvements use v2. Replace the v1 snippet with the v2 snippet in Website Integration when you are ready to update the page.

Widget or form not showing#

Confirm that you pasted the complete snippet: the module script line and the matching <naayya-schedule> or <naayya-lead-form> element.

Check that the schedule's business-id matches the value in its generated snippet. For a lead form, check that embed-key is the issued public key for the business.

Put the code in an HTML, Custom HTML, Code, or Embed HTML block. A rich-text block may display the tags as text instead of loading them.

Confirm that the script URL in the snippet is the current v2 URL: https://naayya.com/plugin/v2/loader.js for the schedule, or https://naayya.com/plugin/v2/naayya-lead-form.js for the lead form.

The current Admin → Settings → Website Integration page provides Schedule setup only. It does not provide a Lead form control or a lead-form snippet. Use the lead-form checks here only if you already have an issued embed key. If you need a key, contact support@naayya.com to ask whether lead-form setup is available for your business.

Colours or fonts do not match#

For the schedule, return to Admin → Settings → Website Integration and use Customize → Style to set the colours, typography, spacing, and button shape.

Select Preview in both Desktop and Mobile layouts before copying the code again with Get Code.

For a manually edited form, check its theme value: light, dark, or auto.

Filters show the wrong classes (schedule)#

Check the attribute spelling: locations, teachers, and categories are plural.

Use the location and teacher values from the generated code. Category values must match the category names in your class settings.

If customers should choose filters themselves, remove the matching pre-filter attribute and do not add hide-filters.

If you want to control the choices from the Website Integration page, use its Options and Pre-filters controls, then copy the updated code.

Lead form problems#

Check that the form has an issued embed-key and that the email field is filled in. A business name or slug cannot be used for lead submissions.

The visitor must select the consent checkbox before submitting.

If the form says This form is not enabled for this website, contact support@naayya.com with the page address and ask whether that origin can be used with the key.

If it says Too many submissions, wait a little while and try again.

If it says Network error, check the visitor's connection and try again.