Manage bookings and appointments

On the website, open Account > Activity to keep track of classes and appointments you booked through Naayya. In the Naayya app, use the Bookings tab for class bookings. Manage appointments on the website.

For the account navigation overview, see Your customer account.

Find and book a class#

1. Open the business’s public class schedule.
2. Use the week controls and day buttons to find a date. If available, filter the schedule by category, teacher, or location.
3. Review a class card for its name, teacher, description, time, duration, location, and price.
4. Select Book on the class card, or open the class to review its details and booking options.
5. Choose an available option, such as a pass, credits, or a class pack. If the option requires an account, sign in or create one when prompted.
6. Follow the prompts shown on the class page to finish. For a signed-in booking, find it later under Account > Activity on the website or in Bookings in the app.

If the class is full, bookings are closed, or the class has ended, the class page shows the relevant status. A waitlist, when offered, does not confirm a booking.

Class bookings#

On the website, go to Account > Activity. In the Naayya app, tap Bookings in the bottom navigation.

On the website, Upcoming shows future classes and Past Classes shows bookings whose class time has passed. In the app, use Upcoming and Past within Bookings. A past booking does not by itself mean that you attended the class.

Each booking can show:

• class name, date, and time
• location
• teacher
• booking status
• the payment type used, such as a bundle, membership, or free booking
• group booking details, when you booked for more than one person

Cancel a class booking#

1. On the website, go to Account > Activity. In the Naayya app, tap Bookings.
2. Open the upcoming class.
3. Select Cancel on the website, or Cancel Booking in the app, if the option is available.
4. Review the studio's cancellation result before confirming.

Before cancellation is confirmed, Naayya checks the studio policy and shows whether the booking will be refunded, whether the credit or membership use returns, and whether the cancellation window has passed.

If the booking is part of a Course or Program Enrollment, the individual session may not be cancellable or refundable on its own. Follow the Enrollment result shown in the cancellation flow and the business's policy. Any eligible account credit follows that result.

For group bookings, the person who made the group booking may be able to cancel only their own place or the whole group, depending on what the studio allows.

Appointment bookings#

On the website, go to Account > Activity to see your appointments.

You can filter appointments by upcoming, past, or cancelled. Appointment cards show the service, provider, time, location or resource, and status.

For the full customer appointment flow, including rescheduling and cancellation, see Customers Managing Their Appointments.

Reschedule or cancel an appointment#

1. Go to Account > Activity.
2. Find the upcoming appointment.
3. Click Reschedule or Cancel.
4. Follow the studio's policy shown in the confirmation window.

Not every appointment can be changed online. If the button is missing or the action is blocked, contact the studio directly.

If you cannot find a booking#

Check that you are signed in with the same email address used at checkout. If the booking was made by staff, through a different email, or outside Naayya, the studio may need to link it to your account.