Attendance is recorded on each booking. Use the session roster, the Admin dashboard schedule, and customer details to compare bookings with attendance after a class.
Where attendance is tracked#
You can review attendance from:
- Admin dashboard for past sessions that still need attendance marked
- Admin > Classes when you open a class instance and its roster
- Teacher > Schedule or Staff > Schedule for the Students drawer
- Admin > Customers > [customer] for class highlights and activity
- Admin > Teachers > [teaching profile] for teacher-level stats
How to read attendance#
The booking and attendance states are separate:
- Confirmed: the booking is in the session roster
- Pending: attendance has not been marked
- Attended: the customer came to class
- No Show: the customer did not attend
- Cancelled: the booking was cancelled; this is a booking state
On a confirmed booking, choose Check-In or Mark attended. After it is marked, the action shows Attended. The exact button depends on whether you are using the Admin roster or the Teacher or Staff Students drawer.
What to check first#
When attendance looks wrong, check:
- The class date and time.
- Whether the customer is in the confirmed roster.
- Whether attendance is still pending or has been marked.
- Whether the class appears as Mark attendance in the Admin dashboard schedule.
- Whether you are viewing the correct business and customer.
Use attendance in decisions#
Attendance data helps with:
- Spotting customers who may need reminders or follow-up
- Reviewing classes with high no-show rates
- Understanding whether a timetable is working
- Comparing confirmed bookings with attended customers
- Finding repeat attendance patterns in customer details
Do not treat one missed class as a retention signal by itself. Look for repeated patterns.