Feedback helps you understand how customers experienced a class, teacher, or session.
Use feedback as context for coaching, quality checks, public testimonials, and schedule decisions.
Where to review feedback#
Feedback appears in:
- Admin > Teachers > [teaching profile] for Performance stats, public and private feedback counts, and feedback management
- Teacher > Profile > Feedback for all feedback, rating average, public count, and pending count
- Staff > Profile > Feedback for the same feedback view in the Staff app
Feedback types#
Public feedback#
Public feedback can be approved for customer-facing use. It may appear with a teacher profile or testimonial surface depending on your setup.
Private feedback#
Private feedback is labeled separately from public feedback. Use it to understand issues, coach teachers, or follow up with customers.
What to look for#
Review:
- Rating average
- Number of reviews
- Public and private feedback counts
- Pending approvals
- Repeated comments about the same class, teacher, or format
- The class and date attached to each feedback entry
One strong comment can matter, but repeated patterns are more useful for operational decisions.
Approving public feedback#
Only approve public feedback when it is suitable for customer-facing use and the customer intended it to be public.
Do not turn private feedback into a public testimonial unless the customer has clearly given permission.