Your wallet shows gift cards you have claimed and account credit a business has issued to you. Balances are grouped by the business that issued them.
Claim a gift card#
Use the claim link in the gift card email, or go to Account > Wallet and click Claim.
After the gift card is claimed, its remaining balance appears in your wallet. If you cannot claim it, check that the code has not already been claimed, expired, or cancelled.
Use wallet balance#
When you book or buy from a business with available wallet balance, choose the wallet option at checkout if it is offered for that purchase.
Wallet balances belong to the business that issued them. A balance from one business is shown separately from balances issued by another business.
View balances#
Go to Account > Wallet. Expand a business to see each entry: a claimed gift card shows its remaining amount, sender, code, and expiry date when there is one, and an account credit shows its description and amount. Account credit does not carry an expiry date.
If a gift card expires soon, the wallet marks it so you can use it before the expiry date.
Send or download a gift card#
Go to Account > Gift Cards to manage gift cards you bought.
From there, you can:
- add or edit recipient details
- send or resend the gift card by email when it has a recipient
- download the gift card PDF
- check whether it has been claimed
- see its remaining balance and status
If you update the recipient after the gift card was already sent, saving the new details does not resend it automatically. Use Send or Resend when available.
If you manage gift cards for a business, see Gift Cards.
If the balance looks wrong#
Wallet balances update after purchases, refunds, claims, and expiry. If the balance still looks wrong after refreshing the page, contact the business that issued the gift card or credit.